Frequently Asked Questions

You can cancel or modify your reservation via your customer area. Cancellation conditions vary depending on the accommodation or trip booked. Consult the cancellation policy indicated on each listing.

We accept payments by credit card (Visa, MasterCard, etc.), bank transfer for some reservations. Payment is 100% secure.

Yes, the price displayed when you book includes all taxes and service fees. For tours organized in the activity section, some fees (such as meals or optional activities) are usually already included in the total amount. Please check the description carefully before booking.

Once your reservation is confirmed, you can contact the host or travel organizer directly via our integrated messaging (no talking outside the platform for your own safety).

Yes, if you are a property owner, you can list your property on our site. Simply create an account, fill out your listing with photos and details, and then wait for approval from our team.

Yes, many of our travel organizers offer customization options. Contact them directly through our messaging system to discuss your specific needs and preferences.

Yes, our customer support team is available 24/7 to assist you with any issues. You can reach us via email, phone, or through the in-app chat feature.

Yes, we verify each accommodation before it goes live. We make sure the photos and information are accurate to ensure the best possible experience.

It depends on the listing. Some properties require full payment at the time of booking, while others allow for payment in installments or a deposit. Details are listed on each listing.

Yes, you can book multiple accommodations based on your needs. Add each accommodation to your cart before finalizing your order.

Some accommodations require a deposit which is blocked on your bank card and returned after your stay, if no damage is reported.

If the host or organizer cancels your booking, we will offer you a full refund or an equivalent alternative.

Pet policies vary by property. Check the listing details for pet-friendly accommodations. Some may charge an additional fee for pets.

To become a partner, visit our 'Become a Host' page and fill out the application form. Our team will review your application and get back to you within 48 hours.