Frequently Asked Questions
You can cancel or modify your reservation via your customer area. Cancellation conditions vary depending on the accommodation or trip booked. Consult the cancellation policy indicated on each listing.
We accept payments by credit card (Visa, MasterCard, etc.), bank transfer for some reservations. Payment is 100% secure.
Yes, the price displayed when you book includes all taxes and service fees. For tours organized in the activity section, some fees (such as meals or optional activities) are usually already included in the total amount. Please check the description carefully before booking.
Once your reservation is confirmed, you can contact the host or travel organizer directly via our integrated messaging (no talking outside the platform for your own safety).
Yes, if you are a property owner, you can list your property on our site. Simply create an account, fill out your listing with photos and details, and then wait for approval from our team.
Yes, we offer customizable trips. Contact us to let us know your preferences, and we will adapt the itinerary according to your needs and as much as possible.
Yes! Our customer service is available 24/7 via chat, email to answer all your questions and assist you in case of any problem.
Yes, we verify each accommodation before it goes live. We make sure the photos and information are accurate to ensure the best possible experience.
It depends on the listing. Some properties require full payment at the time of booking, while others allow for payment in installments or a deposit. Details are listed on each listing.
Yes, you can book multiple accommodations based on your needs. Add each accommodation to your cart before finalizing your order.
Some accommodations require a deposit which is blocked on your bank card and returned after your stay, if no damage is reported.
If the host or organizer cancels your booking, we will offer you a full refund or an equivalent alternative.
It depends on the accommodation. Some hotels allow pets, others don’t.
If you are a host, tour guide or travel agency, you can offer your services on our platform. Just fill out our partnership form and our team will contact you shortly.